Frequently Asked Questions

  • Is there any private space available to use?

    You may reserve the dining room or the RNA Room depending upon availability for any special event (birthday, holidays, meals) in advance with the activities department.

  • Is there a limit to the number of people who can visit at one time?

    Although we do not have a formal policy stating visitation guidelines, we suggest using the common areas of the facility to meet with your loved one. If it is not possible to visit in one of the common areas, we suggest a limit of one to three people in a resident room at one time.

  • When are the visiting hours?

    Visitors are welcome anytime! After dark we lock the doors – just knock for admittance.

  • Can I bring my children to visit?

    We encourage children to visit, however, we ask you to alert the charge nurse to anyone visiting the facility under the age 12

  • Can I bring a family pet to the facility?

    We would love for your family pet to come visit. Please remember to clean up after them and take the proper safety measures at all times. All pets should also be kept on a leash.

  • How often will a physician or health professional visit?

    Physicians generally see patients upon admission and once every 30 days thereafter. However, our nursing professionals are in constant contact with all of the physicians that visit the facility. Some insurance companies require that physicians visit more often. Check with our nursing staff for further information.

  • Can I take my loved one home for a visit?

    Patients may have a leave of absence only with MD authorization, which can be arranged through nursing staff.  The resident or responsible party upon arrival and departure must sign the LOA (leave of absence) book, located at the nursing stations.

  • Can my loved one receive mail?

    Definitely. Mail is delivered to patients personally on a daily basis except for weekends and holidays. Chatsworth Park Health Care Center Attn: Room No. 10610 Owensmouth Ave, Chatsworth, CA 91311

  • Is smoking permitted in the facility?

    For the safety and welfare of all patients and staff, Chatsworth Park Health Care Center is a non-smoking facility. The designated smoking areas are any of our beautiful patios.

  • My loved one has a favorite chair that I’d like to bring to the facility. Can you accommodate this?

    We always want our patients to be comfortable; if space permits, small personal items from the resident’s home are always welcome

  • Will I be required to do my loved ones laundry?

    Bed linens, hospital gowns, and towels are provided and laundered by the facility. If you would prefer to do laundry for your loved one, please inform the charge nurse/social services designee.

  • Is there someone who provides haircuts?

    Beautician services are available on Mondays. A licensed beautician gives permanents, styles, cuts, and shampoo sets. Prices range from $12.00 for a basic cut up to $45.00 for fancy perms, etc. With the exception of routine haircuts for Medi-Cal residents, costs are in addition to the regular monthly bill. Please contact the front office to set up an appointment. The cost for the beautician services will be included in the monthly bill or payment can be made at the Beauty Shop during your loved one’s appointment.

  • Where should I park when I come to visit?

    Free parking is available on the street and in our designated parking for the visitors and doctors. Please observe all posted city parking signs. Avoid parking in spaces specifically reserved for the handicapped, employees, and physicians.

  • Can I bring in my loved ones favorite food?

    Consistent with the provision of special diets, always consult with the nursing staff before bringing food to patients. Any food kept in the resident room must be in properly sealed containers.

  • What articles of clothing should I bring?

     

    • We recommend approximately five changes of clothing and a pair of comfortable rubber-soled shoes. All articles should be washed, clearly labeled with resident’s name in permanent ink, and entered into the patient’s personal inventory log in the medical chart. Other personal items should be marked or engraved for identification. We advise that patients do not keep valuable jewelry or large amounts of cash in the facility.
      LADIES
      Dresses
      Pants
      Blouses (with front snaps)
      Socks/Nylons
      Walking Shoes (non-skid soles; velcro)
      Undergarments
      Nightgown/Pajamas
      Robe
      Sweaters (with large buttons)
      GENTLEMEN
      Shirts (button down suggested)
      Pants
      Belts/Suspenders
      Socks
      Walking Shoes (non-skid soles; velcro)
      Undergarments
      Pajamas
      Robe
      Electric Razor

      Personal Laundry:  There is no charge for personal laundry, however families who wish to do their loved ones laundry must bring in a plastic hamper for dirty clothes and ensure laundry is done at least once a week in order to comply with state hygiene regulations.

      Clothing and Laundry Tips:  All personal clothing is washed in an industrial washing machine at a temperature of 180-degrees. Make sure your loved ones clothing is appropriate for washing and drying in these hot temperatures. Clothing that requires cold or warm water or special care is subject to damage and fading. All clothing must be labeled. Please label the clothing with the resident name, NOT the room number or initials. Mark clearly and in large letters on the inside neckline or waistband. All items must be marked including socks, shoes, and other personal items.

     

  • Will my loved one have telephone access?

    You can call and set up a phone line for your loved one by contacting AT&T and giving them the room number. The phone bill will be sent to either the resident staying at our facility or to a third party; however the family sees fit. Residents are responsible for their monthly bill or AT&T will disconnect the line. Residents are also responsible for supplying their own phone equipment. Pay phones are located in the lobby, and residents are allowed to use the house phone for local calls.

  • Will my loved ones room have a television?

    All of the rooms are cable ready. You are welcome to bring in your own television from home. Please consult with our maintenance director to ensure proper placement according to county fire codes.

  • What kinds of activities are planned for the patients?

    Chatsworth Park Health Care Center has a vibrant atmosphere with dynamic, individualized activities that match the capabilities and needs of patients and their guests. We also have active resident and family councils as well as volunteer programs. Scheduled activities include: music, fitness activities, religious meetings, outside entertainment, games, gardening, field trips/outings and volunteer involvement. If you would like to arrange something special or have suggestions and ideas for individual or group activities, please inform our activities director. We welcome and encourage involvement from family and friends.

  • Can the rules be changed?

    Suggestions and recommendations for changes in the facility rules may be submitted in person or in writing to Chatsworth Health Care Center administration.

  • Will Medicare Part A cover my stay in the facility?

    Patients must have a Medicare card that reads ³Hospital Insurance.² They must also be admitted to the facility with a physician order within 30 days of a three consecutive night hospital stay. Generally, during the first 20 days of care, Medicare will pay 100%. For days 21-100, a $141.50 daily co-insurance rate is required. Medicare does not cover skilled nursing fees over 100 days.

Financial & Insurance Questions

Patients must have a Medicare card that reads “Hospital Insurance.” They must also be admitted to the facility with a physician order within 30 days of a three consecutive night hospital stay. Generally, during the first 20 days of care, Medicare will pay 100%. For days 21-100, a $141.50 daily co-insurance rate is required. Medicare does not cover skilled nursing fees over 100 days.

Participating Insurance Companies

  • Medicare
  • Medicaid
  • Blue Cross
  • Blue Shield
  • VA
  • Private Pay

Private Room Rates

The following room rates have been set by the Governing Body of Chatsworth Park Convalescent Healthcare, Inc. dba Chatsworth Park Health Care Center: (Effective January 1, 2016)

ACCOMMODATION

Skilled Nursing Care

DAILY RATE 

$300/day semi-private room

$250/day 3-4 bedroom

$450/day private room w/ private bath

Daily rates include room and board; three meals per day served in the main dining or rehabilitative dining areas, tray service plus snacks – special diets upon physician order; daily assistance with activities of daily living (ADLs), i.e., dressing, bathing, ambulation, personal hygiene and needs; daily housekeeping service; bed and bathroom linens (less incontinent care linens); administration of medications as prescribed by either attending/alternate physician; 24-hour supervision by licensed Nursing personnel (R.N. or L.V.N.) and Certified Nursing Assistants; assistance with feeding; planned activities, recreational and occupational programs; drug regimen review; social services consultation; discharge planning and referral service; and furnished rooms in accordance with State and Federal regulatory agencies.

PLEASE NOTE: The daily room rate does NOT include the following: Physician visit charges, dentist visit charges, medication and sundry items, resident care medical supplies and materials, incontinent care supplies/linens, special physician ordered therapies such as physical therapy, occupational therapy, respiratory therapy, diagnostic tests, and other specialized care procedures.